Thermaco Privacy Policy

Last Updated: April 29, 2025

This Privacy Policy (the “Policy”) explains how and why Thermaco, Inc., and its affiliates, subsidiaries, divisions, and related companies (“Thermaco”, “we”, “us” or “our”) collect, store, use, disclose, share, or otherwise process your personal information. This includes information you provide us through interactions with our websites (including www.thermaco.com and www.big-dipper.com) (the “Site(s)”), applications (the “Applications” or “Apps”), or through other interactions with us (collectively, the “Services”). Except as noted, this Policy is not applicable to information gathered or provided to us pursuant to other specific agreements.

Table of Contents

Personal Information We Collect
Sources of Personal Information We Collect
How We Use Personal Information
How We Disclose Personal Information
Additional Privacy Information for Certain Jurisdictions
Non-US Residents
Children’s Information
Third-Party Links
Changes to This Privacy Policy
Contact Us

Personal Information We Collect

In order to maximize your experience and provide our Services, we may process personal information from the categories listed below. Our listing of these categories does not mean that all categories or the examples listed in each category are collected from everyone who uses our Services or otherwise interacts with us. We are providing a list here in the spirit of transparency.

  • Identifiers: This may include name, email address, country of residence, username information, IP address, date of birth, cookies, and other similar online identifiers.
  • Internet or other electronic network activity: This may includesession information, site navigation data, referring source data (including referring URLs), browser type, browser identifier, and other similar information collected via the use of cookies and other similar technologies about how you use the Services.
  • Commercial information: This may include records of products purchased, obtained, or considered as well as payment information provided in connection with your purchases.
  • Geolocation data: This may include location data derived from IP address or geolocation data collected via our Applications.
  • Other miscellaneous information you choose to provide to us: While we do not request or require that you provide other types of personal information, we are aware that users may include additional information about themselves when contacting us or otherwise engaging with our Services.

Sources of Personal Information We Collect

We collect the categories of personal information listed above from various sources. This section lists and describes those sources.

Directly from you
We collect personal information directly from you when you provide it to us, for example, when you request information or contact us with inquiries through the Services or via email, register for an account; subscribe to email updates; or submit content or other material through the Services.

Indirectly from you
We may automatically collect personal information from you when you visit the Services through the use of tracking technologies or by other passive means. This “passively collected” information helps us to improve our offerings and allows us to ensure our Services work as designed and in a way that meets your expectations. Some examples include:

  • Log Information. Through the use of analytics tools, we may automatically record information that your browser or mobile device sends when you access our Site. This information may include information such as your type, browser language, your computer operating system, your mobile device and mobile operating system, the name of your internet service provider or your mobile carrier, the date and time of your request, etc.
  • Cookies and Similar Tracking Technologies. When you visit or access our Site, we may utilize cookies (small text files containing a string of characters sent to your computer) or similar tracking technologies that uniquely identify your browser to track your activity and hold certain information. Cookies can be necessary for site navigation and performance, or used for advertising. We use the following types of cookies:
    • Necessary Cookies help you access the Site and facilitate features on the Site. For example, these cookies make may be used to assist with Site navigation.
    • Functional Cookies support additional functionalities on our Site to provide an even smoother customer experience.
    • Performance Cookies help us to understand the behavior of our visitors. This enables us to keep improving our Sites.
    • Advertising/Targeting Cookies enable us to share what you like with our advertisers. For example, these cookies may facilitate the presentation of relevant advertisements on other sites or applications.


Most web browsers accept cookies automatically but can be configured not to do so or to notify the user when a cookie is being sent. If you wish to disable cookies, refer to your browser help menu to learn how to disable cookies. Please note that disabling all cookies could impact the performance of our Services.


From third parties
We may collect Personal Information about you from third parties, either at your request or for our business purposes. These third-party sources vary, but could include the following:

  • Technical Service Partners. We work with a variety of third-party service providers to enhance and provide our Services. Our service providers may provide website hosting, marketing, website usage analytics, advertising, and maintenance services. Many of these categories overlap with the passively collected personal information described above. In working with our service providers, we may share personal information with them and receive personal information back from them so that we may improve the Services.
  • Third-Party Business Partners: This includes, but is not limited to, our business partners that provide application stores on which some of our Services are published/sold. We may receive identifiers, commercial information, and other forms of personal information from these business partners.

How We Use Personal Information

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To provide our Services to you.
  • To provide you information about our products and Services, including newsletters, and materials related to our marketing initiatives.
  • To facilitate account registration and maintenance.
  • To ensure internal quality control and safety.
  • To respond to your requests and inquiries.
  • To communicate with you, such as to notify you when changes may be necessary to an agreement with you, to fulfill a request by you, or to contact you about your account or registration with us. We use return email addresses to answer emails or web-based requests that we receive.
  • To share testimonials, reviews, or comments you provided about our Services. This may include posting your remarks on the Services or using it in advertising materials. We may attribute your testimonial to you by posting your name or some combination of your name and initials, if provided or ascertainable, on the Services or in advertising materials.


We do not share your personal information with outside parties except to the extent necessary to provide information to you or as otherwise stated in this Privacy Policy.

We may create anonymous data records from personal information by excluding information (such as your name) that makes the data personally identifiable to you. We use this anonymous data to perform statistical analyses of users’ aggregate behavior so that we may enhance the content of our Services and improve Site navigation. We reserve the right to disclose anonymous data to third parties in our discretion. We also may use this information in the aggregate to analyze site usage, as well as to offer you products, Applications, or other services.

How We Disclose Personal Information

We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us on our behalf and require access to such information to do that work. The categories of third parties we may share personal information with for this purpose include, but are not limited to, providers of:

  • Data Analytics Services
  • Cloud Computing Services
  • Advertising Providers
  • Performance Monitoring Tools
  • Payment Processors
  • Commercial Financing Providers
  • Website Hosting Services
  • Application Developers


We may also disclose or share the information we collect in connection with our Services with the following recipients and/or under the following circumstances:

  • Government and Legal Authorities. We may disclose personal information in response to lawful requests by governmental and other legal authorities, including requests from national security agencies, consumer protection agencies, courts, and similar authorities.
  • Law Enforcement. Under appropriate circumstances, we may disclose personal information to law enforcement personnel and certain third parties for use in connection with and in support of law enforcement activities.
  • Business Transfers/ Transactions. In the event of a merger, acquisition, bankruptcy or other sale of all or a portion of our assets, any user information owned or controlled by us may be one of the assets transferred to third parties. We reserve the right, as part of this type of transaction, to transfer or assign your information and other information we have collected from users of the Service to third parties. Other than to the extent ordered by a bankruptcy or other court, the use and disclosure of all transferred user information will be subject to this Policy. However, any information you submit or that is collected after this type of transfer may be subject to a new privacy policy adopted by the successor entity.
  • Safety, Fraud and Government Requests. To the extent permitted by law and in addition to the disclosures discussed above, we may disclose your personal information to government authorities or third parties if: (a) we believe in our sole discretion that disclosure is reasonably necessary to protect against fraud, to protect our property or other rights or those of other users of the Services, third parties or the public at large; or (b) we believe that you have abused the Services by using them to attack other systems or to gain unauthorized access to any other system, to engage in spamming, or otherwise to violate applicable laws or in violation of other terms published by Thermaco. You should be aware that, following disclosure to any third party, your information may be accessible by others to the extent permitted or required by applicable law.

Additional Privacy Information for Certain Jurisdictions

Residents of certain jurisdictions may have the right to receive disclosures regarding a business’ processing of “personal data”, as defined under data privacy laws applicable to them in their jurisdiction (“Applicable Privacy Laws”). Residents of these jurisdictions may also have unique rights with respect to our processing of such personal data.

To the extent you are a resident of a jurisdiction with an Applicable Privacy Law, and we collect, use or disclose personal data subject to your jurisdiction’s privacy law, this section of our Policy applies. For more information about the personal data we collect, use and disclose, please see “Personal Information We Collect,” “How We Use Personal Information,” and “How We Disclose Personal Information” sections in this Policy.

Consumer Rights
Under Applicable Privacy Law, you may have the following rights:

  • Right to Access: You may have the right to confirm whether or not we are processing your personal data and to access such personal data. 
  • Right of Portability: You may have the right to obtain a copy of the personal data that you previously provided to us in a format of our choosing as long as it is accessible and machine readable. 
  • Right to Delete: You may have the right to ask us to delete certain personal data we have collected about you. 
  • Right to Correction: You may have the right to ask us to correct inaccuracies in the personal data we have collected. 
  • Right to Opt-out of Targeted Advertising: You may have the right to opt out of the processing of your personal data if it is used for targeted advertising. Applicable Privacy Laws may provide the right to opt out of the processing of personal data for decisions that produce legal or similarly significant effects concerning you.


Exercising Your Rights
If you wish to exercise any of the aforementioned rights, please
email info@thermaco.com or call (800) 633-4204.

Verification Process
We may request that you provide additional information reasonably necessary to verify you and your consumer’s request. If you submit the request through an authorized agent, we may need to collect additional information to verify your identify before processing your request. If you are using an authorized agent to exercise your rights, we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.

Response Timing
Upon receiving your request, we will attempt to respond within 45 days. The response period may be extended when reasonably necessary. We will inform you of any such extension within 45 days of receiving your request, together with the reason for the extension.

Right to Appeal
If we decline to take action regarding your request, we will inform you of our decision and reasoning behind it. If you wish to appeal our decision, please e-mail us at info@thermaco.com. Within 60 days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reason(s) for the decision.

Non-US Residents

If you are located outside of the United States, please note that the information you provide to us will be transferred to the United States. By using the Services, you consent to this transfer and the processing of your data (personal or otherwise) in accordance with this Privacy Policy, to the fullest extent allowed under the law. You also consent to the adjudication of any disputes arising in connection with this website in the federal and state courts of, and in accordance with the laws of, the State of North Carolina. The applicable laws in the United States regarding the processing of data (personal or otherwise) may be less stringent than the laws in your country.

We make no claim that the Services are appropriate for all jurisdictions. Access to the Services may not be legal by certain persons or in certain jurisdictions. You are responsible for compliance with the laws of your jurisdiction.

Children’s Information

Our Services are not directed towards children, minors or anyone under the age of 18. Please do not send us any information about anyone under the age of 18, like names, addresses or email addresses. In general, we do not knowingly collect personal information from those under 18.

In the event that we learn that we have collected any personal information from a child under the age of 18, we will delete that information from our databases as quickly as possible. Should you have other questions or concerns about this Policy, please contact us using the information provided in the “Contact Us” section below.

Changes to This Privacy Policy

We reserve the right to modify this policy and other disclaimers or legal terms at any time without giving you prior notice. Your use of the Services following any such modification constitutes your agreement to follow and be bound by such modifications. For this reason, we encourage you to review the Terms and Conditions, Privacy Policy, and other applicable terms each time you use our Services.

Contact Us

General Inquiries: info@thermaco.com